At Atandra, we want
to help you as you setup and use our products in your
environment. With any product purchase, you get our
acclaimed technical support FREE for 30 days
from your date of purchase. It includes UNLIMITED HOURS
of support; our team will work with you to resolve any
issues. Your SATISFACTION is GUARANTEED.
30 day support is applicable for new license purchase
only.
Most of our customers
purchase an annual support contract to ensure ongoing
support beyond 30-day period. Purchasing an annual support
contract ensures:
•
You can get help if you have a
question about our software
•
Get periodic updates on our software
that are released throughout the year based on customer
feedback and newer versions of compatible products
•
Discounts on future upgrades
Technical support is offered
through our HelpDesk.
All registered customers are advised to setup a profile
on our HelpDesk system, this will expedite tech support
process. Once you have submitted a ticket, it gets assigned
to a member of our support team. All support tickets get
a response within the same business day. Atandra will
call you for further clarifications or a follow-up. Our
support team works regular business hours (Mon through
Fri 9am to 6pm EST). The HelpDesk system is always available
online.
Support Plans
STANDARD
PREMIUM
Initial ticket response time
24 hours
2 hours
Number of incidents/Year
4
Unlimited
Email and phone support
Remote access support
X
Access to HelpDesk and Knowledgebase
Minor updates, fix releases
Discount on newer versions
40%
40%
Yearly cost
$175
$325
Refund Policy
All product licenses are covered by our 30-day no questions
asked refund policy. If you are not satisfied with our product,
you can just ask for a full refund. Note the refund only applies
to product license costs and support plans, it does not apply
for the setup and training service if setup and training is
already completed by Atandra Staff.
